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CIN: IT074002B100020756 - CIS: BR074002123S0003049
BOOKING METHODS FOR APARTMENTS AND CHALETS
GENERAL CONDITIONS
– The reservation implies acceptance of the internal regulations of the Resort and of the Price List.
– To confirm the booking it will be necessary to carry out, within the maximum period of days. 7, sending the deposit equal to 30% of the entire stay by electronic payment card through the online reception or by bank transfer (to the bank or post office), indicating, in the reason for payment, the date of arrival and departure, if apartment or chalet, the number of people;
– The number of people occupying the apartment must not exceed the number of the reservation.
– The prices indicated are per week and include: VAT, electricity (max 600 watts per chalet/camping, 1200 watts per apartment), parking for 1 car or motorbike, swimming pool with deckchairs subject to availability, waterslide, hot showers, entertainment from mid-June to the beginning of September, beach service from mid-June to the beginning of September only for brick apartments, Elite chalets and chalets with shower, final cleaning.
– Prices do not include: beach service for chalets without shower; for the residence formula they do not include: bed linen (can be rented at 8.00 euros per change per person) and towels (can be rented at 8.00 euros per change per person), table linen.
– Upon arrival, each guest will receive a bracelet which will be used for entry into the facility, just as an identification label will be applied to each vehicle. The bracelet and vehicle pass must always be clearly visible and must be returned upon departure.
– Security deposit €100.00 for Apartment/Chalet, €200.00 for Junior Suite, Superior, Trullo and 8-seater Apartments;
– The accommodation is delivered from 3.30 pm to 8.00 pm on the day of the start of the booked period and check-out is by 9.00 am on the day of departure. In any case, after receiving the keys, you must leave the Village by 12.00. After this time the account will also be charged on the day of departure;
– The accommodations must be left clean as they were found. Otherwise, a supplement will be requested for extraordinary cleaning as follows:
3/4 seater accommodation: €75
Accommodations 5/6 places, Trullo: €130
8-person accommodation: €200
– Many customers ask if it is possible to book the same apartment or chalet number as the previous year because they enjoyed it; this is possible (provided it is free) for a booking of at least 2 weeks.
– The use of scooters (including electric scooters) is prohibited in the entire tourist complex
BALANCE
– The balance will be settled on the day of arrival at check-in. You can pay by credit card, debit card or cash.
– Those who prefer to pay by bank transfer must do so at least 4 days before arrival.
DESCRIPTION OF THE FORMULAS
FORMULA RESIDENCE
Services included and free:
Services included in the price:
The price does NOT include:
FORMULA ALL-INCLUSIVE
What services does it include?
What meals does it include?
Meal times:
Organization of the formula:
PRICE CHANGES, PROMOTIONS AND LAST MINUTE OFFERS
Our facility reserves the right to change prices and activate last minute offers at any time and without notice. Such changes will not entitle guests who have already made a reservation to request refunds, discounts or any other type of compensation. By accepting these general booking conditions, the guest acknowledges and accepts that any price changes and promotions subsequent to their booking will not influence in any way the cost already agreed for the booked stay.
RESERVATION WAIVERS
– Communications regarding cancellations or waivers will be taken into consideration only if made by e-mail;
– The following fee will be refunded sull’intero importo pattuito con caparra a “conclusione del contratto” per eventuali disdette pervenute:
– within 31 days of the start of the stay, only €100 of fixed cancellation costs will be retained. The refund of the amount paid will take place via bank transfer.
- within 30 days of the start of the stay, the deposit paid will be retained.
Fixed expenses €100.00 per accommodation.
– The booked customer is required to notify in the event of a late arrival; otherwise, 24 hours after the scheduled arrival, the Management reserves the right to cancel the booking without any obligation to compensate;
– You pay for the entire booked period even in the event of late arrival or early departure;
– In case of early departure, the Management will be able to freely dispose of the booked accommodation.
DOGS ON THE BEACH
from the Seaside Ordinance from the Official Bulletin of the Puglia Region n. 358 of 04/23/2013 Art. 3 paragraph d:
“The holder of each state concession will be able to allow access, within his own bathing establishment, to small pets, in compliance with the required health and hygiene vaccinations, under one or more umbrellas located in the rear area or in position such that it does not cause disturbance or inconvenience to other users. Animals must be carried up to the assigned umbrella and must always be kept on a leash under the umbrella. The respective owners must in any case ensure the hygienic and sanitary aspect, both for the protection of the animal itself, including the availability on site of the minimum necessary for its subsistence, and with regards to the cleaning of the occupied area including the removal of polluting materials. It is understood that the owners of the animals are responsible for the animal's behavior for all legal purposes, as specified by the art. 2052 of the Civil Code".
FAULTS OR MALFUNCTIONS
In the event of breakdowns or disservices during the stay, Pineta al Mare Srl undertakes to resolve the problem promptly within and no later than 48 hours from notification by the guest. With the resolution of the fault or disservice within this period, the guest is not entitled to request any type of refund or compensation.
FROM “WWW.MOVIMENTOCONSUMATORI.IT”
THE HOTEL CONTRACT (tourist village, campsite)
It is the agreement with which the owner of an accommodation facility undertakes to provide the customer, in exchange for the price, with the accommodation service in a furnished housing unit, as well as ancillary services, some necessary and others possible.
In Italy the hotel contract is not regulated by law, which limits itself to regulating the hotelier's responsibilities in relation to the storage of things brought or delivered to the hotel. (articles from 1783 to 1785 of the Civil Code).
For the rest, the general rules on obligations and contracts apply.
The principles and rules relating to the hotel contract apply to all accommodation facilities, regardless of the terminology used for the various types of facility (hotel, tourist village, motel, campsite, alpine refuge, guest house, bed & breakfast, beauty farm, etc.).
BOOKING AND CONCLUSION OF THE CONTRACT
The reservation is an agreement according to which the hotelier undertakes to keep accommodation available to the customer and to arrange the related services.
Depending on whether or not it is accompanied by the payment of a sum, the booking has different contents and consequences.
a) “simple” booking
Sometimes, to book a hotel room, it is sufficient to call, agree on services and price, and provide a name (and possibly a telephone number).
Questa forma di prenotazione, tutta verbale, e che non mette neppure l’albergatore in condizione di rintracciarci, genera obblighi solo in capo all’albergatore, il quale rimane obbligato a concludere il contratto definitivo.
The traveler, vice versa, remains free to make use of the reservation made or not.
Naturally it is a duty of correctness to warn in case of renunciation or impediment.
Furthermore, in order to maintain a documentary record of the agreements made, it is advisable to confirm the content of these agreements with an email (arrival and departure dates, price, any ancillary services, etc.); this even if the hotelier does not expressly request it. Receipt of the email will give greater peace of mind both to the hotelier (who will be induced to give greater credibility to the written reservation) and to the traveler (who will have "proof" of his right). In the absence of written documentation, if when we arrive at the hotel all the rooms are already assigned to others, there is no remedy.
b) booking as "conclusion of the contract"
If, however, the hotelier asks to follow the verbal agreements with the sending of a sum, however called "deposit", then it means that the commitment must be considered to be borne by both parties. In this case the obligation to compensate for damages arises both for the hotelier's non-compliance (non-availability of the room) and for the customer's non-compliance (failure to show up at the hotel).
In general, a contract is perfected when the person who made the proposal becomes aware of the other party's acceptance (art. 1326 of the Civil Code). Now, hotel management, by the very fact of being exercised, translates into a constant offer of contracts aimed at the public. Booking in this second form (with obligation also borne by the customer) represents acceptance of the hotelier's offer. It therefore determines not a simple preliminary agreement, but the actual conclusion of the hotel contract.
LIABILITY FOR BREACH OF CONTRACT
a) by the hotelier
Once the reservation has been validly made, the hotelier is required to maintain the availability of the accommodation. Failure to do so will result in liability for non-compliance, with consequent obligation to pay compensation for damages, according to the rules on obligations in general.
The most convenient form of compensation, and also the most useful for the customer, is the "specific form": the non-compliant hotelier will have to make every effort to provide the customer with alternative accommodation, in the same place and of the same standard. If this proves impossible, the hotelier is obliged to pay financial compensation, to be quantified on a case-by-case basis.
b) by the customer
If the booking was accompanied by the payment of a sum of money, however named, it must be considered that the contract has been perfected, with obligations also borne by the customer. In particular, the obligation that the customer has assumed is to show up at the hotel and use the booked services. Failure to do so will result in the hotelier being required to compensate the damage. This damage will be quantified in reference to the loss of profit corresponding to the price of the rooms booked and not resigned, minus the price of the additional services not used.
OBLIGATIONS OF THE HOTEL KEEPER
The hotelier's first obligation is to contract with anyone who requests it, with the exclusion of any discriminatory behavior.
The refusal is legitimate only in the case of lack of available accommodation and in the case of the customer's lack of suitable identification documents. The hotelier, in fact, has the obligation to keep a card containing the customer's personal details and to send a copy to the public security authority (art. 109 T.U. of the public health laws)
Once the contract has been concluded, the hotelier has the obligation to provide the customer with a furnished housing unit, the use of the common areas and all the services to which he is obliged through catalogues, brochures or specific agreements.
As regards prices, the hotelier has the obligation to communicate to the Region the minimum and maximum rates referring to the following season and to display these rates visibly inside the structure. However, there is no longer an obligation to display the prices inside each room.
CUSTOMER OBLIGATIONS
The customer has the obligation to pay the fee; to release the occupied premises within the established deadline; to use the structure diligently in compliance with internal regulations.
As regards payment, it should be remembered that for credits towards customers, the hotelier enjoys a privilege on the things brought to the hotel, on which he can exercise a right of retention even to the detriment of any rights claimed by third parties.
This credit, however, expires after six months (art. 2954 of the Civil Code).
For any and all disputes the exclusively competent court is that of Brindisi (BR)
All rates do not include:
TOURIST TAX (to be paid on site): set at €1.00 per day per person up to a maximum of 7 nights.
Bank transfer payable to:
Pineta al Mare S.r.L.
Banca Popolare Pugliese
International Banking Details IBAN:
IT42 I052 6279 280C C053 0661 962
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SWIFT CODE: BPPUIT33 (Bonifico Internazionale)
Upon receipt of the bank transfer we will send the confirmation voucher by email.
Once 7 days have passed without anything having been received by the Company, the booking will not be taken into consideration. A CALL OR E-MAIL TO CANCELLATION IS HOWEVER WELCOME;
THE BALANCE MUST BE MADE ON THE DAY OF ARRIVAL AT THE TIME OF CHECK-IN
© 2025 Tutti i diritti sono riservati
CIN: IT074002B100020756 - CIS: BR074002123S0003049
